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When that meeting or conversation gets off to a rocky start – whether tense words are exchanged or you just don’t seem to be connecting – it’s time to push the reset button. There’s one phrase that can turn it all around.
Has this ever happened to you? You’re talking to a client, or perhaps your boss, and you realize the conversation has gotten off on absolutely the wrong foot. You may have learned new and unexpected information from the other person that renders everything you’ve said irrelevant.
You may have walked in with an assumption that was just not true. Or, you find you’re not connecting, and tension and anger start to creep into the exchange. It really doesn’t matter. What does matter is that a potentially productive business conversation has become awkward and stilted – or even worse, superheated and combative.
Read the complete Paper Tip. |